Payout and Commerce Policy

Creator payout eligibility

• Creators must complete Stripe Connect onboarding before payout requests are available.
• Payout requests must satisfy the configured minimum withdrawal threshold.
• Payout availability depends on cleared balances and settlement windows.

Settlement timing

• Subscription, tip, and ad-revenue shares are credited according to the active split policy.
• Merchandise profit stays pending until the post-shipment hold window clears.
• Pending balances move to available balances only after settlement conditions are met.

Refunds and reversals

• Platform refund and webhook replay handling is idempotent to avoid duplicate debits or credits.
• If a payment fails or is reversed, related creator settlement entries may be reversed once.
• Fraud signals or disputed payments can pause payout availability while review is in progress.

Chargebacks and disputes

• Chargebacks are reviewed with processor evidence and internal transaction logs.
• Accounts involved in repeated abuse may face payout holds or account enforcement.
• Confirmed fraud can result in balance adjustments, payout forfeiture, or account termination.

Policy references

For legal terms and high-level creator economics, also review Terms of Service and Transparency Reports.

Questions about payout status can be sent to [email protected].